Cancellation Policy – Iceland Highlights

Cancellation of package Tour 

  • No cancellation fee will be charged for cancellations up to 30 calendar days before the first day of the package tour.
  • A 20% cancellation fee will be charged for cancellations received 15-29 days before the first day of the package tour.
  • A 50% cancellation fee will be charged for cancellations received 7-14 days before the first day of the package tour.
  • A 98% cancellation fee will be charged for cancellations received 7 days before the first day of the package tour.
  • A 2% is non-refundable and it represents the transaction fee.


Payment Policy for package tour

  • 10% down to confirm the package tour
  • 90% payment should be paid, 30 days before the first day of the package tour.
  • If you already paid the deposit and can’t make the tour, you can request a refund, note,
  • you can only get 98% of the deposit back and you should send us a written email more than 30 days before the first day of the package tour.
  • The deposit is non-refundable if you request the cancellation within 30 days before the first day of the package tour.
  • You can ask for a credit note if you like to change the date between 15 and 30 days before the first day of the package tour. The credit note is valid for 1 year from the requested date.


Transfers Cancellation Policy

  • No cancellation fee will be charged if a client cancels the booking with more than 24 hours’ notice and you will be entitled to get a 98% refund back.
  • A 2% is non-refundable and it represents the transaction fee.
  • A 100% cancellation fee will be charged for the cancellations received within 24 hours before the arrival flight.
  • If the transfer service is canceled by us due to the weather or any other mishaps, you will get a 100% refund from us.


Long-distance transfers Policy (more than 3 hours per transfer)

  • No cancellation fee will be charged if a client cancels the booking more than 48 hours and you will be entitled to get a 98% refund back.
  • A 2% is non-refundable and it represents the transaction fee.
  • A 100% cancellation fee will be charged for the cancellations received within 48 hours before the arrival flight.
  • If the transfer service is canceled by us due to the weather or any other mishaps, you will get a 100% refund from us.


Landmannalaugar & Þórsmörk transfers Policy – Private Bus

  • No cancellation fee will be charged if a client cancels the booking more than 14 days and you will be entitled to get a 98% refund back.
  • A 2% is non-refundable and it represents the transaction fee.
  • A 100% cancellation fee will be charged for the cancellations received within 14 days before the service date.
  • If the transfer service is canceled by us due to the weather or any other mishaps, you will get a 100% refund from us.


Day Tours Policy

  • No cancellation fee will be charged if a client cancels the booking more than 48 hours and you will be entitled to get a 98% refund back.
  • A 2% is non-refundable and it represents the transaction fee.
  • A 100% cancellation fee will be charged for the cancellations received within 48 hours before the service date.
  • If the transfer service is canceled by us due to the weather or any other mishaps, you will get a 100% refund from us.


Northern Lights Policy

  • No cancellation fee will be charged if a client cancels the booking more than 12 hours and you will be entitled to get a 98% refund back.
  • A 2% is non-refundable and it represents the transaction fee.
  • A 100% cancellation fee will be charged for the cancellations received within 12 hours before the service time and date.
  • If the transfer service is canceled by us due to the weather or any other mishaps, you will get a 100% refund from us or a credit note to use to reschedule the service for a different night.


Accommodation Cancellation Policy for group booking of more than 6 Rooms

  • Cancellation received 28 days before the arrival day: no cancellation fee
  • Cancellation received 14-27 days before the arrival day: 25% fee of the total hotel cost
  • Cancellation received 3-13 days before the arrival day: 50% fee of the total hotel cost
  • Cancellation received 0-2 days before the arrival day: 100% fee of the total hotel cost


Accommodation Cancellation Policy for reservations less than 6 Rooms

  • Cancellations must reach the hotel 48 hours before booked arrival date.
  • For cancellations received outside the above time, one night will be charged per room booked. When more than 2 nights are canceled, 50% of the total stay will be charged.
    The hotel will take full payment for a no-show, late arrival, and early departure of confirmed bookings.


Further explanations

  • Please note each service might have a different cancellation policy, more details will be stated during the booking process.
  • If the client requests a cancellation for the prepaid booking, please note that you will receive a 98% refund of the total paid, as 2% is non-refundable and it represents the transaction fee.
  • If the tours or services are canceled by us Iceland Highlights, you will be entitled to a full refund of 100%.
  • If you have any questions, send us an email at booking@iceland-highlights.com.